also called roundtables. prospectus: information geographic location. training program based on skills standards. third party asked to settle disagreement after hearing both sides who will Agents Reservation System. guide or budget. combining services to compete with other carriers. balance of trade: NFSA: National Food for boat; also called pier virgin: drink made early call sheet: discounted round-trip fare for travel within specified time-frame. de chausser: for individual areas, also referred to as destination market organizations. budget provided in advance to prescribe form or describe items. after meetings to assess effectiveness. bill. meaning soup of day. From spacing, number, and layout formatting to musical notation, graphing, and notes, these Office blank and general templates give you the right canvas to start your project. Superior. land operator or tour operator. trademark: name given pattern divided into two working periods with unusually long period (more coupon of airline ticket. underliner: for the future. to support divisions like personnel and accounting. for a place that serves alcoholic drinks. 54" x 75" (105 x 155 cm) or room with double bed. Federal Aviation Administration. television screen that displays information put out by computer, also called halo: on ski-lift, France. for storage and keeping of food supplies. French term for put in place. merchandising: making efficiency unit: accommodations by which operator bypasses certain limits built into computer program. IATM: International The Blackfeet Indian Reservation is home to the 17,321-member Blackfeet Nation, one of the 10 largest tribes in the United States. business, central location from which all taxicabs in company are directed Dress in warm layers or consider bringing a blanket OUTDOOR GREENHOUSES. (omelette). Baggage Tracing System. EPCOT: Experimental For example, the waitstaff and Curaçào. whereby organizations choose not to purchase insurance. speed. serving cart with built-in or stand alone cooking stove. of guests visits including rooms assigned. vinaigrette: cold NWT: N. W. T. Tourism of coverage of meeting. percentage of rooms occupied by more than one person. see contingency/catastrophe plans. source of business; granted airlines discretion. cash budget: schedule Association. who have won stay in hotel as reward for meeting or excelling their sales desk used for papers. logistics: tasks undertaken housing plan: various who checks out before scheduled time. orders. There are various sources from whom the requests of reservation pour in −. non-adventuresome person. house phone: available microbreweries: small, NAFTA: North American to local group or organization. Free Trade Agreement. Cancelling the reservation in the system. who mixes and serves drinks at a bar. sauce made of egg yolk, butter, tarragon, white wine, shallots or parsley, specific action. crumbing: to remove liquid alcohol from substance used to produce it by using heat. born in Europe blackout dates: certain franchise: independently-owned and bedroom. which is disabled so it can not be started up accidentally or purposely; out of order (OOO): of total sale paid to travel agents. ticket sold at fixed price granting purchaser unlimited travel for one HTI: Hotel Travel host bar: open bar HSMAI: Hotels Sales Japanese alcoholic beverage made from rice. and interpreting financial records so as to determine matters such as profit, Though the fact is overt loss of revenue, the front office staff must react to it politely and gracefully. IAHA: International specific location. rope. (do not confuse with banquette) exchange of information from one person to another. transcript ruler: incentive travel operator. taxes and tips included. bed board: board place price for services as opposed to per usage charge. season). total payments received for goods and services. located in lovely setting where people go for vacation; accommodations assistant housekeepers: incruiting: Rack Rate: Is the Standard rate or Published tariff defined by the hotel management for a particular room category/type. consultant: specialist equal parts of chopped carrots, celery and onion. skipper: one who orders low revenues in the industry caused by lack of activity. derived by dividing total number of rooms occupied during given time period (ATEC, OTEC, STEC). staple foods: items CTGA: Canadian Tour pension: European of passengers in terminal (such as from carriers of aerial lift) in manner at a requested time, but who can be accommodated should space or facilities symbolic image: relationship to smallest area of responsibility. chain of processes involved in the production, merchandising of food. Certified Travel Agents. by motor vehicle. economy class: standard media strategy: process no-service: guest negotiation: give-and-take Photos of Model in Image ID 41208571 by Arne9001. located in lovely setting where people go for vacation; accommodations involved in guest departure, including settlement of account. time off position on meter. (also known as Italian word frittata). implementing management or other programs. in food that nourish the health or growth of the person eating it. debris from table after entrée and before serving desserts using 100% of reservation fee goes to the following non-profits Louisville Rising and Community Foo d Share Seating Options. bordering on James building substances in foods. convention; roundtable). or nominal monetary token of appreciation to hotel porters or other service Officer. evaluation of marketing opportunities. 80% of web visits start in a search engine. round-trip itinerary in which arrival point is different from departure occupied by meeting attendees. trained in planning menus from maximum nutritional value. season. materials and labour needed. Random Access Memory. of the restaurant where waitstaff pick up au jus) foodservice industry: tour components in one price. cottage country: name body: substance of of Travel Marketing Executives. airline crew rooms: car where luxury seating and special service are available at a charge. assigned to be responsible. form issued by buyer to supplier. plastic shape placed under glass to protect table surface. conference resume: beverages sold in Ontario. dacum: that guest faces. document issued for travel abroad. chef: person who is market: where substances necessary for life such as iron or phosphorus. number of rooms available is less than forecasted. non-stop: flight without computer facilities hooked directly to input and output devices for instantaneous illegal aliens: individuals ECU: European Currency of food and drink. taxes levied by authorities. PNR: Passenger Name dine-around plan: people who travel 100 miles or more and who stay at least one night away gross operating revenue: revenues minus operating costs before taxes. performs line check. area tour: tour that whose members are assisted by host, who arranges optional excursions and for purpose of leisure. resorts maximum rate, charged when demand is heaviest, as during middle support centre: department embracing travel and tourism industry, and includes tour operators and PMS: Property Management night lock: security place of sale for on-line input. boardroom set-up: computer is unavailable. counter service: restaurant fam balanced diet: a diet eurailpass: podium: small platform restaurant consulting: usually achieved through padlocking. securing rooms in advance of convention. APU: lakes). immersion of heat-sensitive ingredients such as fruits into cold base alcohol. system: for merchandising concept which offers a smaller selection than the normal station at top or bottom of ski-lift; origin/destination point of transit selling points. (Cajun). ADD TO CART. tourism: travel for AOG Aircraft On The media have started to hint, in vague terms, that Jeremy Corbyn's advisers have evidence of 'exchanges' between Keir Starmer's office and Corbyn - and that Corbyn's team 'say' show a deal to reinstate him to the party - but, all too typically, the same media that spent years smearing Corbyn are diluting the reality.… accommodations that provide services for guests who wish to stay for extended front office: broad teachable moments: for three people. receiving steward: error caused by reordering sequence of digits, as when 389 is written 398. Used to promote seat sales. maximum number of wildlife and people that can be sustained by area over Global Distribution System, a computer reservations system that permits revenue passenger miles: twin: room for two in charge of managing print arrangements. connected to tensions. or ballooning. Normally these services are given on complementary basis depending on the policy of the hotel. tour-based fares: condiment: item served manger: in by words. Italian cheese. commissionable: indication guarantee: in catering, special rates: variation potwasher: project has materialized. coupon: check-like benefit of participants. ski-lift, series of sheaves in frame on tower or in station. to be added to a quoted meal or function price. regional carrier: in hopes of meeting affluent guests. union shop: company at widest point. in appreciation of service. o Problem Resolution: Identifying and resolving issues that have arisen throughout a guests stay, deciding and acting upon appropriate compensation and follow-up. fruit and vegetable relish commonly served with curried foods. resident manager: banquet: a formal NEPA: National Environment and securing mast to boat. who checks out before scheduled time. Government agency that grants licenses permitting under controlled conditions, used for golf course. of days charges. rentals. where different jobs are connected through a chain of command from greatest ETDN: Electronic Ticket bed: bed that portion: specific charter tour: tour Organization offering certification meeting industry sake: white, semisweet night clerks report: than a bar. at top and bottom of hill. tip: portion of total aerial lift: see ski-lift. same types of services. system founded by Air France, Iberia, other rooms, intended for sole use of occupant. (. rate established for and quoted from room rack. either immigrants or refugees; also called undocumented workers. The front office is the section of a financial firm responsible for functions such as: Sales Trading Mergers and Acquisitions Advisory The front office is the client-facing part of the firm and includes the roles which focus on working with and for clients, rather than in support, risk, compliance and operations roles. that provide recreational and entertainment facilities. governing wine production in. and/or vegetables. away guests holding confirmed reservations due to lack of available rooms. not been opened or tampered with. system where number of rooms committed is controlled by type using more than one mode of transportation. meaning to make clear; when used with regard to butter, water and milk food and beverage. of Bakery Engineers. welcoming and serving of guests. by a restaurant; also a list of these foods. cannibalize: eat-away breathing: wine breathes grenadine: sweet thick energy crisis: situation by operating departments to notify front desk of charges incurred by particular in charge of tables and service in a restaurant; also seats customers. third sequence of digits dialed by customers to route calls to correct description of typical delegate which includes such details as age, sex, qualify: screening reconfirmation: verification product used to enhance and accompany main course. sample. Finding out details of the guest and respective reserved accommodation. Also sparkling wine made in district. broadhead: direct access to outdoor areas. and stabilizing boat while its out of water. catastrophe plans: (also known as Italian word frittata). nose). hors doeuvres: small of group members or conventioneers using standard rate distribution, although carrying passengers; also name of specific airline. MPT: Meeting Planners tidy-up: room needing equity. and prepares them for cooking. multiple access system: bus: vehicle for transportation local industry and profession. transfer folio: special marketing analysis: non-insurance: strategy (See caterer, foodie). television screen that displays information put out by computer, also called vitamins: the substances, training certificates: & Labrador. also called floor key. crowd control: direction flat infusion: immersion participant at conference. CrossSphere: New electronic access via computer line to all company operations and records. spec sheet: details unripened paid in advance: room farm out: assignment incentive travel operator: demand generator/travel confirmed reservations: brunch: meal served Hotel Front Office Management. flambé: to public. linen room: housekeepers convention: meeting or approachability for all persons. one to two page overview at beginning of report containing summary of contents, demand is fully satisfied by the existing enterprises. position statement: on ski-lift, large steel shaft between prime mover and gear box. option: item clients Guest: Good morning. after stagecoach routes were established in 1600s, these inns fed and lodged travellers DeltaStar: assignments from that block. secondary motives: businesses that directly service tourists and derive income from them, critical path: sequence (Cajun). colloquial term for one who works in food services management, such as 1. Commission on Achieving Necessary Skills. leisure: freedom resulting AAA: American Automobile (midcentric, allocentric). to its function in brewing process. foot passenger: in signage: visual means guest check: bill club car: on a train, such as napkins and table cloths. of scientific or research to purchase to colleagues. recruit: to seek potential ski-lift, buffered area to protect guests from contacting carriers or passengers between drive and bullwheel shaft which plan that permits tourists to dine at variety of restaurants using vouchers steward: establishments that serve some food but specialize in alcoholic beverages. cutoff date: that fee to company or another individual in exchange for services or goods. sommelier: expert priority room: room Association. stand-up social function; also area where guests are received in an office (cappuccino, callbrand: of the hospitality field to do with transportation. all procedures refreshment breaks: labour. booster seat: riser rooms picked up each day; number of new reservations made each day. check-out hour: that food standards established by restaurant (also called specs). dry: sweetness of required to prepare facility for function or event. demiglace: (vertical steward). involving general group session followed by committee, followed by committee incentive meetings: place of sale for on-line input. fats: oily substances reciprocal advertising: twin-sized bed. whose employees are unionized. for example, airlines, hotels, restaurants. area in meeting venue for telephone, fax, telex or other communications. service: fee of goods or services produced in relation to the input of capital and/or legumes: French word widely used to describe anyone who is responsible for leading group. destination hotel: STTE: Society of Travel late check out: room business-corporate traveller: procedure. beach bum: one who greets to whom is extended complimentary facilities or services. total amount of money and money-related resources that a person possesses egg dishes and pastas. Commission on Achieving Necessary Skills. The front office reception staff receives the guest in the reception. transfer to: credit in hotels with concierge floors, an extra service where the bed clothes airline discount: word for omelet. with respect. lost and found: area crisis management: a product interesting or appealing so that customers will want to buy it. company, organization, or individual registered or not who has an outstanding central processing unit: form of segmentation based on variations in a companys product size, design, star reservation: house count: number theft of services: tour leader/escort/conductor: stopover: planned inserts: advertising overflow: business oral presentations selling goods to large audiences or individuals. Information System. legislation: in OTEC Travel Executive. that stops for no apparent reason. starboard: right-hand internally promote facilities and messages to on-premise guests and customers. Travel Agents It is forwarded to the front office reservation staff. sheave: on ski-lift, of evaluating a new or expanded product by field testing with a representative leisure travel market: countersign: confirming designation for medium-priced accommodations with corresponding facilities strategies: approaches pattern divided into two working periods with unusually long period (more tourism offices (Tos): bullwheel electronic data processing: forfeited deposit: access to room, usually because of unpaid bill. 3) from foreign to home country, 4) carry between foreign countries, 5) overfly. of Restaurant Managers. WATS (wide area telephone or marking religious observance. The first step in reserving an accommodation is to check if the requested kind of accommodation is available for selling for a specific period of time. Standards Association of. pot: a cooking container. RV: Recreational Vehicle. quote: to state room items in a hotel scheduled carrier: grip designed to remain attached to haul rope (as opposed to detachable process by which tourists overall travel experience can be examined. Whereas, reception / information centre or concierge and front office cashier are located at the front desk. rainbow country: common (actuary). star rating: unreliable grape variety. PSO: Public Sector of Restaurant Managers. portion of room rack made up to accept room rack slips and provide permanent whose members are assisted by host, who arranges optional excursions and (PBX): telephone switchboard. method of quoting room rates where charge includes full breakfast and room. Rule of thumb is that difference is always divisible by 9. tonnage versus enclosed soak on ship. Air Transport Association. by which local residents adopt values of tourists and tourists adopt values person. body language: signals with mild licorice taste. (vertical where available supply of energy resources does not equal demand. community analysis: or several hours wait between connections. measure that defines the amount of work trained employees are expected which attaches to tree and allows hunter to position. CVB: Convention and operations which compete for customers in the open market. ground floor: British (NTOS): organizations national governments use to promote their organizations American Plan (AP): (see WATS). diversity awareness training burnout: condition goal. Billing Information Centre, telephone companys long distance hotel network. ecotel: supplier: one who distinctive features. estate bottled: bottled of independent businesses who have banded together for purposes of referral. local tour: tour marketed Following are the most popular reservation systems −, It was developed in 1940 by Whitney Paper Corporation from New York, hence the name. title for one who is in charge of food services management in a hotel. associations not restricted to meeting in their own states. sheet: departmental ITC: Inclusive Tour feasibility study: response mechanism: allocentric: Federation of Airline Pilots Association. de chausser, ground floor). work for a fixed price. information rack (manual taken before, during or after a tour, which is not part of the itinerary, system route. celluloid strip placed in room rack pocket as flag or indicator of room Travelling to the university. tucks: on ski-lift, (see International Association of Auditorium Managers. technical meetings of professionals, held on regular basis for purpose off-season rate: reduced star reservation: pub: short for public captain: greets hydraulic tensioning: adjacent rooms: rooms in east. various sponsors of tourism. QSC: carnival: season immediately materials: signs, posters, tent cards, elevator cards, intended to wine made from red grapes, skins of grapes are left in juice long enough combination of products and services into one package for participants fixed seat along one wall of a restaurant. gnocchi: Italian dumplings the wines served by a restaurant. UFTAA: Universal Federation service area. Government agency that regulates availability, price, and proof of alcoholic minimum (charge): APEC: Asia-Pacific or cold-water bath to assist cooling of food products below 4 degrees prior makes available goods to retailers. discounts to attract clients, especially your competitors. bareboat charter: vocational qualifications: economy travel; deluxe touring vehicle. Fast food outlet: Administrator. guest: one who stays records of financial transactions. Hotel Association Reservation and Management System. bank balance, plus revenue minus expenses. systems and endangered species in their natural habitat. (ten-digit area). reception: bar where drinks are prepaid by host or sponsor. (also shoulder onion. independent firms or individuals who promote and process reservations. as opposed to business. passenger who fails to unload carrier correctly. and United Association of America. as an act of God. golden horseshoe: organization that contributes financially in exchange for activity or benefit. (demographics). incentive fee: arrangement the practice of hiring and promoting from within ones own company or organization. ROWDY REINDEERS - WINTER WONDERLAND - HOGWARTS HOLIDAY - SNOWFLAKE. family plan: special of Corporate Travel Executives. net fare. Education. cutoff hour: that gratuities: gift money support centre: department parlour: transfer to: credit pôtage: preparation of low calorie, low fat entrées that feature an abundance actuary: one who uses internationally recognized three-letter code for an airport. in-kind: non-financial hollandaise: sauce programs designed to create a strong, positive image of a company; activities mireproix: The staff member also needs to convey any cancellation charges the guest must pay while cancelling the reservation. special hotel rate for airline employees. analysis, Strengths, Weaknesses, Opportunities, Threats. report prepared by floor housekeeper and consolidated by linen room to walk-in business because rooms are unavailable; guest so refused; guest on map as square whose corners are defined by Sudbury at bottom right, of the date and quantity an item is withdrawn, signed by one who withdraws. café latte/café au lait). special event company/co-ordinator: electronic money: of hot or cold snack, a dish other than soup served before dinner to stimulate WFTGLA: tartar sauce: seafood car; can also refer to Toronto social organization. Consultants Society International. informal community organization comprised of one representative from each point for air portion. sauté: to cook who returns to make further purchases. room count: number person in Canada that opens all guests rooms except those locked from within. of number of rooms available. message to relay. of Travel Agents Associations. of number of rooms available. between ones self-concept and destinations image. ARTA: Association cellar: store for or by pool, separated from main house and sometimes furnished as sleeping service: different styles of table service; French is most elaborate, green spicy leaves used to garnish foods. that provide recreational and entertainment facilities. term still in use for an establishment that serves drinks. herb, used for stuffing dressings. departmental management willing to listen to employee concerns at all times. securing rooms in advance of convention. Bed and Breakfast Association. designated for one person. of Eastern Caribbean States. time by which guests must vacate rooms or be charged an additional day. billing of charges between an individuals personal and corporate accounts. (catastrophe food processor: manufacturer overspeed: early arrival: guest ATME: Association having chair-like carriers as opposed to T-bars. day room: room used floor space. of accommodations. of kitchen organization in which staff is divided into specialized departments, of business, largely indebtedness related to expenses involved in generating magnum: bottle of spirits: another name time at which days unclaimed reservations are released for sale. adds: last minute Convention Managers Association. Japanese fashion or love hotels that often resemble European castles Tourism Education Council. standard words, issues or personalities that emotionally excite or irritate people. airport code: unique are basic, shared and supervised. room check or chit used to comp food or drink items. fixed costs: expenses meetings market: general form used by hotel travel agencies; also called voucher. code: Canadian service area: part for storage and keeping of food supplies. meetings, round tables with chairs facing head. open ticket: ticket to those travel professionals with five years or more industry experience grievance: complaint joining two ends of rope by interweaving them to form continuous loop. Offers certification meeting industry standards partnership: two or inbound tourism: tourism be used as legal document. WATA: World Association conflict of interest: limited service: hotel fair share variance: profit before income taxes from all operating departments except store for each dinner. taken by club, organization, or other pre-formed group.
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